Shipping Policy

Last updated: September 9, 2025

1. Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Options & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the shipping method selected. We work with major carriers like USPS, FedEx, and UPS to ensure reliable delivery.

3. Shipping Rates

Shipping rates are determined by the weight of your order and the destination. We may offer free shipping thresholds for domestic orders; please refer to our website announcements for current offers.

4. International Shipping

We offer international shipping to select countries. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. AUWRA is not responsible for these charges if they are applied and are your responsibility as the customer.

5. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

6. Contact

For shipping inquiries or if you haven't received your order within the estimated timeframe, contact us at shipping@auwra.com

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